Privacy policy: Kayabyte apps for Freshworks

Last updated: 13 October 2026

This policy explains what data the Freshworks apps published by Kayabyte, the trading name of Caner Kaya, Stasjonsveien 64, 0771 Oslo, Norway (we, us), process when they are installed on a Freshdesk, Freshservice or Freshsales account. Where an app processes data in a way this page does not cover, that app’s listing and documentation describe it, and this page is updated before the app is published.

Roles

For data in a Freshworks account (for example tickets, contacts, agents, assets and deals), the account owner is the controller and Kayabyte acts as a processor that handles the data only to provide the app’s function. Freshworks Inc. hosts the apps and their data and is a sub-processor.

Where the apps run

Our Freshworks apps are built with the Freshworks Developer Kit. Their user interface runs inside the Freshworks product, and their server-side logic runs on the Freshworks serverless platform. App settings (installation parameters) and app data are stored in the Freshworks platform’s own storage for the installed app, in the data center region of the customer’s account. We do not run our own servers for these apps and do not copy account data to other services, unless an app’s listing states otherwise.

Data the apps read

• Account and installation details that Freshworks provides to every installed app: the account domain, the installation ID, the plan for the app and the installing admin’s basic details. These are used to provide the app and to apply the plan the customer chose.
• Settings the admin enters when installing or configuring the app.
• Records an app needs for its function, such as the ticket an agent has open, or ticket events the app reacts to. Each app’s listing names the records it reads and writes.

Data the apps store

An app stores only what its function requires, such as its configuration, schedules, and references to records (for example ticket IDs and timestamps). Apps do not keep copies of ticket conversations, attachments or contact details unless the app’s listing says so.

The apps do not use advertising, tracking or analytics services of their own and do not set cookies.

Payments

Paid plans are sold and billed by Freshworks through the Freshworks Marketplace. We do not receive or store payment card details.

Retention and deletion

Data is kept while the app is installed. When an app is uninstalled, the Freshworks platform removes the app’s installation parameters, and the app deletes the data it stored for that account; anything left is deleted within 30 days. Customers can ask for deletion at any time at support@kayabyte.dev.

Access

Only the apps’ own code accesses account data. Kayabyte does not sell, share or use account data for any other purpose.

Your rights

For questions about this policy, or to exercise your rights under the GDPR, contact support@kayabyte.dev.

Changes

We will update this page if our data handling changes. The date at the top shows the latest version.