Troubleshooting and FAQ

The preview says there is nothing to invoice. It says why: worklogs already on an invoice, non-billable, or without a rate. If it shows nothing at all, check the mapping’s JQL in Jira’s search with the same period, and that time tracking is on.

Fortnox asks me to connect. Everyone who creates invoices connects their own Fortnox user once. Sign in and allow Fakturer for Jira. If the connection expires (Fortnox sign-ins last 45 days without use), connect again.

Fakturer says my Fortnox user is in another company. Fakturer only creates invoices in the company a Jira admin connected. Connect again with a Fortnox user in that company.

Fortnox refused access. Your Fortnox user needs access to customer invoices, and the company needs the Kundfaktura licence.

A customer is missing in the search. Create it in Fortnox first; Fakturer only lists active customers. You can search by name or by customer number.

Fakturer says the customer is invoiced in another currency. Fortnox invoices a customer in the customer’s currency. Make Fakturer’s currency (Settings → Apps → Fakturer) and the customer’s currency in Fortnox the same, then preview again. Nothing was created and the worklogs are free.

I deleted an invoice in Fortnox. How do I bill those hours again? A Jira admin opens Apps → Fakturer → History, selects Deleted in Fortnox? on that invoice and confirms. Only do this if the invoice really is gone, or the hours can be billed twice.

Someone changed a worklog after it was billed. The worklog stays recorded as billed, so the change is not billed. Add the extra time as a new worklog.

Can people see costs and rates? Only Jira admins see and change mappings in the settings. People with the create permission see the preview for every active mapping: work item keys and summaries, people’s names, hours, rates and amounts, also for work in projects they can’t browse in Jira. Grant the permission only to people who handle invoicing.

Does it work with Tempo Timesheets? Fakturer reads Jira’s worklogs. Tempo also writes worklogs to Jira, but they are stored under Tempo’s app user, so per-person rates and per-person rows do not apply to them; the mapping’s hourly rate does.

Does Fakturer send data anywhere else? Only to the Fortnox company you connect. See the privacy policy.