Troubleshooting and FAQ

The preview says there is nothing to invoice. It says why: worklogs already on a sales order, non-billable, or without a rate. If it shows nothing at all, check the mapping’s JQL in Jira’s search with the same period, and that time tracking is on.

PowerOffice Go does not accept the client key. The key is shown only once when you add the extension in Go. Remove and add Fakturer for Jira again under Settings → Extensions to get a new key, and paste it. Check that you chose the right environment (live or demo).

Fakturer says it is missing privileges. Fakturer needs to read customers and products and to create sales orders. Check the extension in Go, or contact us at support@kayabyte.dev.

Fakturer asks for a product. Every sales order line in PowerOffice Go needs a product. Choose one under Settings → Apps → Fakturer → Order settings, or on the mapping.

A customer is missing in the search. Create it in PowerOffice Go first; Fakturer only lists active customers. You can search by name or by customer number.

Fakturer says the customer is invoiced in another currency. Go prices a sales order in the customer’s currency. Make Fakturer’s currency (Settings → Apps → Fakturer) and the customer’s currency in Go the same, then preview again. Nothing was created and the worklogs are free.

I deleted a sales order in Go. How do I bill those hours again? A Jira admin opens Apps → Fakturer → History, selects Deleted in PowerOffice Go? on that order and confirms. Only do this if the sales order really is gone, or the hours can be billed twice.

Someone changed a worklog after it was billed. The worklog stays recorded as billed, so the change is not billed. Add the extra time as a new worklog.

Can people see costs and rates? Only Jira admins see and change mappings in the settings. People with the create permission see the preview for every active mapping: work item keys and summaries, people’s names, hours, rates and amounts, also for work in projects they can’t browse in Jira. Grant the permission only to people who handle invoicing.

Does it work with Tempo Timesheets? Fakturer reads Jira’s worklogs. Tempo also writes worklogs to Jira, but they are stored under Tempo’s app user, so per-person rates and per-person lines do not apply to them; the mapping’s hourly rate does.

Does Fakturer send data anywhere else? Only to the PowerOffice Go client you connect. See the privacy policy.