How it works

Which time is billed

For each active mapping, Fakturer finds the work items its JQL matches that have time logged in the period, and reads their worklogs. A worklog counts when the day it was logged for falls inside the period.

A worklog is left out when: - it is already on an order (see below), - its work item, or the work item directly above it, has one of the non-billable labels, - its comment contains the non-billable tag, if you set one, - nobody has an hourly rate for it (neither the mapping nor a personal rate).

The preview shows how many worklogs were left out and why.

When mappings overlap

A work item belongs to the first active mapping in the list whose JQL matches it, so it is never billed to two customers.

Lines and amounts

Worklogs are grouped into lines by work item, person or day, or into one summary line. A line always has one hourly rate; when people with different rates worked on the same work item, it becomes one line per rate and names the people.

Hours are rounded per line if you choose rounding: to the nearest step (half rounds up) or always up. Amounts are hours times the rate, rounded to whole øre or cents per line. Tripletex calculates VAT and the invoice total.

Never billed twice

When you create an order, Fakturer first records every worklog on it. If two people try to bill the same worklogs at the same time, only one order is created. If Tripletex refuses the order, the worklogs are freed again; if Tripletex doesn’t answer, they stay reserved until you check. Later previews leave recorded worklogs out.

A worklog stays recorded even if its time is changed in Jira afterwards; extra time added to a billed worklog is not billed. Log the extra time as a new worklog instead.

If you delete an order in Tripletex, a Jira admin can release its worklogs from History → Deleted in Tripletex? so they appear in the next preview.

What Fakturer creates

• Tripletex: an order with order lines, the customer, order and delivery date (the order date you pick), days until due and a reference made of your reference and the period. Turn it into an invoice in Tripletex.

Fakturer never invoices, books, credits or deletes anything in Tripletex.

Limits

• One preview reads at most 3,000 work items per mapping; the preview says when a mapping was cut short. Use a shorter period or narrower JQL.
• Previews are kept for 14 days, and an order can only be created from a preview less than a day old.

What Fakturer stores

Settings, mappings, the Tripletex employee token (in Forge secret storage), previews for 14 days, the IDs of billed worklogs and a history of orders. It does not store worklog comments. Data goes only to the Tripletex company you connect. See the privacy policy.