Troubleshooting and FAQ

The preview says there is nothing to invoice. It says why: worklogs already on a draft, non-billable, or without a rate. If it shows nothing at all, check the mapping’s JQL in Jira’s search with the same period, and that time tracking is on.

Fiken says access was refused. Turn on the API module for the company in Fiken (Settings → Additional services) and check that your Fiken user has access to the company chosen in Fakturer.

Jira asks me to allow access to Fiken. Fiken connects per person. Allow access once with a Fiken user that can use the chosen company.

A customer is missing in the search. Create it in Fiken first; Fakturer only lists existing, active customers.

I deleted a draft in the accounting system. How do I bill those hours again? A Jira admin opens Apps → Fakturer → History, selects Deleted in accounting? on that draft and confirms. Only do this if the draft really is gone, or the hours can be billed twice.

Someone changed a worklog after it was invoiced. The worklog stays recorded as invoiced, so the change is not billed. Add the extra time as a new worklog.

Can people see costs and rates? Only Jira admins see and change mappings in the settings. People with the create permission see the preview for every active mapping: work item keys and summaries, people’s names, hours, rates and amounts, also for work in projects they can’t browse in Jira. Grant the permission only to people who handle invoicing.

Does it work with Tempo Timesheets? Fakturer reads Jira’s worklogs. Tempo also writes worklogs to Jira, but they are stored under Tempo’s app user, so per-person rates and per-person lines do not apply to them; the mapping’s hourly rate does.

Does Fakturer send data anywhere else? Only to the accounting system you connect. See the privacy policy.