Kayabyte

Exhibitly support

Write to support@kayabyte.dev. We answer within two working days. Please say which edition you use (Mac App Store or Direct), your macOS version and what you chose on the Sources and Folders screen.

Which edition do I have?

If you bought Exhibitly: Texts to PDF in the Mac App Store, you have the App Store edition (Personal). If you downloaded Exhibitly from kayabyte.dev, you have the Direct edition: see permissions and privacy and the guides.

Getting started (App Store edition)

  1. Click Choose Messages Folder. The panel opens in your Library folder at Messages; click Open. A copy of that folder, or a Time Machine backup that contains it, works too. Or click Try the Sample Conversations to see the whole flow first.
  2. For messages that are only on your iPhone, make a backup in Finder, click Add Backup Folder and choose Library > Application Support > MobileSync > Backup (or a folder on an external drive).
  3. To see names instead of phone numbers, choose your AddressBook folder (Library > Application Support > AddressBook).
  4. Pick a conversation, then File > Export. Choose the folder to save in, and click Export.

“No messages were found”

Check that the folder you chose contains chat.db (the Messages folder) or an iPhone backup. The Library folder is hidden in Finder; the panel opens in it by itself. If the Messages app was open while you chose the folder, quit it and choose Refresh.

An encrypted backup

Click the backup in the sidebar and enter the password that was set when encryption was turned on in Finder. It is not your Apple Account password. Exhibitly does not store it.

A drive is “not connected”

Exhibitly remembers folders on external drives. Connect the drive and click Check Again.

WhatsApp

In WhatsApp, open the chat, choose Export Chat, with media if you want the photos, and save the .zip or .txt. Then use File > Import WhatsApp Chat.

Several sources for one person

The App Store edition exports one source at a time. Pick the source in the list above the messages. Bates numbers, the exhibit cover page and combining sources are part of the Direct edition’s Evidence Bundle.

Language

The app is in 10 languages. The PDF and Excel files are written in English: their headings, the verification page and the notes in them.

Refunds

The App Store edition is sold by Apple. Refunds go through reportaproblem.apple.com. Direct edition refunds: see the buy page.

Exhibitly prepares documents. It does not give legal advice: check the rules of your court or office.