NoteRescue support
Write to support@kayabyte.dev. We answer within two working days. Please say which edition you use (Mac App Store or Direct), your macOS version and what you chose in the app.
Which edition do I have?
If you bought NoteRescue: Recover Notes in the Mac App Store, you have the App Store edition (Notes only). If you downloaded NoteRescue from kayabyte.dev, you have the Direct edition: see Help and setup.
Getting started (App Store edition)
- Click Choose a Disk or Folder and choose your Time Machine disk, or a disk or folder with a copy of your notes (an old Mac’s home folder or Notes folder). For an iPhone or iPad backup, click Choose iPhone Backups and then Open.
- To see which notes are missing, click Compare with Today’s Notes and then Open. NoteRescue only reads that folder.
- Open the notes it found and pick the version you want.
- Select notes and click Put Back into Notes. Notes asks “Import to Notes?”: click Import. The notes arrive in a folder named “Imported Notes” with their original dates, styles and attachments.
To see the whole flow first, click Try with a Sample Backup (the encrypted iPhone backup in it has the password test).
Why it asks me to choose folders
The App Store edition runs in the macOS sandbox and can read only what you choose. It remembers your choices. If a choice stops working, choose it again.
A disk is “not connected”
NoteRescue remembers disks you chose. Connect the disk and it comes back by itself.
Encrypted iPhone backups
Type the backup password you set in Finder. It is used only on your Mac to open that backup. If you forgot it, Apple cannot recover it either.
Local snapshots
Open Time Machine once so macOS mounts the local snapshots, then click Choose Local Snapshots in NoteRescue.
After “Import to Notes”
Imported notes are in the folder “Imported Notes” in Notes. Move them anywhere you like. If you use iCloud, Notes syncs them. Click Check What Arrived in NoteRescue to count them (this needs Compare with Today’s Notes).
Locked notes
Password-protected notes are listed but stay locked and are left out of an import.
Refunds and purchases
The Mac App Store edition is sold by Apple. Refunds and purchase problems go through reportaproblem.apple.com; we cannot refund App Store purchases. The Direct edition is sold through Paddle: see the prices page.