Troubleshooting and FAQ

Jira asks me to allow access. On-call schedules can only be read by people, not apps. Allow On-Call Pay to read on-call schedules on your behalf; Jira asks once.

The schedule list is empty. You see the schedules you have access to in Jira Service Management. Ask for access to the team’s schedules, or create one under Operations.

The report is empty for an earlier month. Jira Service Management records on-call history from when a schedule exists. Months before that have no history.

Does it include overrides and swaps? Yes. The report uses the final timeline, with overrides applied.

Can I pay a flat amount per shift or per day? Not yet: rates are per hour per category. Many flat amounts can be expressed as an hourly rate; tell us at support@kayabyte.dev if you need flat amounts.

Can different teams have different rates? One pay plan per site in this version. Run separate reports per team and apply the rates you need, or tell us what you need.

The monthly snapshot failed. The settings page shows why. Usually the admin who turned it on lost access to a schedule; an admin with access can turn snapshots on again, and use Save last month now.

Does data leave Atlassian? No. On-Call Pay runs on Atlassian Forge and only calls Jira and Jira Service Management. See the privacy policy.