Support: Kayabyte apps for Mac
Email support@kayabyte.dev. We answer within one business day, Monday to Friday, 09:00 to 17:00 Central European Time.
Before you write
- Which version do you have? Choose the app name in the menu bar, then About. Include the version and your macOS version in your email.
- Bought directly from kayabyte.dev? Include your licence key or the email address you used at checkout.
- Bought on the Mac App Store? Purchases, refunds and billing are handled by Apple at reportaproblem.apple.com; we still help with anything about how the app works.
Common questions
How many Macs can I use my licence on? Up to three Macs that you use yourself. To move a licence to a new Mac, open the app on the old Mac, choose Licence, then Remove Licence from This Mac. If the old Mac is gone, email us and we free the activation.
I lost my licence key. Email us from the address you used at checkout and we send it again.
How do updates work? Direct downloads check kayabyte.dev for updates and install them from inside the app; you can turn automatic checks off in the app. Mac App Store versions update through the App Store.
Can I get a refund? Yes. See the refund policy.
Something broke after a macOS update. Tell us right away. We treat problems caused by a new macOS release as urgent and ship a fix as soon as we can.